(Toledo, OH) - November 3, 2013
Very nice product for the price. I had a problem with the ball, which kept coming unscrewed and finally was lost. The good news is, when I called Personalizationmall.com to request another ball, the company cheerfully replaced the entire silver-plated key ring, including monogramming, free of charge. That's what I call customer service. To remedy the problem with my new key ring, I put a drop of superglue onto the threads when I screwed the ball back on, then wiped it clean. Totally satisfied.