This company took it upon themselves to send me a replacement as a result of my last review. In my last review I expressed I was disappointed because of a type-o. I was not so upset that I wanted to return it, and I wouldn't have left a review if I did not get their email prompt. And with the limited amount of time between my orders arrival, and my anniversary, I did not want to go through the process of returning mine for a replacement. But without any request of my own, they decided after reading my review to send me a replacement, which really shows integrity and a professional attitude. I will definitely be using this company again for my future personalized product needs.