I was a bit worried after reading several poor reviews about the site, but I had no issues with my order whatsoever. I ordered on a Thursday, very late night. My personalized item was shipped on Friday, with an expected delivery on Wednesday. It arrived on Tuesday, a day earlier than planned. The item was exactly as expected from the preview image I'd seen online during ordering process. I would not hesitate to order again.
Here's a note about the specific item I received. It is not, nor should it be expected to be a true rectangle. The trees from which these are made, are larger at the bottom and smaller at the top, and in two feet of length, the ends will have different widths. Excluding bark, mine was 8 1/2" on one end and 9 1/4" on the other. Just a reminder if you're looking at the same type of item that I purchased in case you have a specific, limited space to hang something like this.