I ordered a personalized door knocker as a wedding gift. When I received it, the personalization was correct, but terribly off-center. I kind of panicked since the wedding was only a week away. The door knocker itself was a great quality, so I didn't want to ditch the whole idea. I called PM and was so happy that they worked with me to order another one and expedited the shipping to insure that it arrived well before the wedding. I'm a satisfied customer!