Excellent Customer Service
(Milpitas, CA) - May 26, 2015
I have purchased this design every year for my daughter. This 3rd year I was extremely disappointed with the quality of the shirt after the first washing (following the care instructions). The colors faded drastically. I gave a review of 1 star with my comments, indicating I wouldn't purchase this item again, though I love the design, and left it at that. Customer service quickly initiated contact with me and investigated my dissatisfaction, asking me to send a photo of the item. They immediately let me know that they were sending a replacement at no charge. Here is a picture of the difference between the 2 shirts. I commend customer service highly for contacting and making me happy. Clearly, something happened in the production of the first shirt. I recommend this item and plan on purchasing another next year. The colors are vibrant and the quality of the shirt is better than the first, which has some uneven seams, giving it a lopsided look. Thank you customer service!