I am the manager of a salon and we actually bought this for the owner. We used our salons name and filled it with fun pictures of events we've done and us hard at work. When I received the picture frame it had been dropped pretty hard in the shipping process and was broken. I called customer service and they sent me a brand new one out the next day. Amazing customer service!! I love the product but knowing the company also backs their products is what will make me a repeat customer.