I recently ordered two of these personalized mugs. One was for a Christmas present and the other was a "return to work" gift for my daughter, who is going back to work after maternity leave. Her mug has pictures of her new baby that she can now take to work with her. Both mugs are perfect. The order/creation process was relatively simple. I placed my order on a Saturday and the mugs arrived within three days! The images on the mugs are sharp and clear. I am very happy with the end result. Impressive!