My brother was an avid and talented musician, loved by many people and he inspired many over the years with his love of music. We lost him to a suicide recently, and it's been a horribly devastating loss for his family and friends. I ran across these picks and felt they would be a perfect item to hand out at his memorial celebration of life gathering. I ordered 240 of two different photos and backgrounds. The color lettering on black picks I ordered was difficult to read when I got them. I contacted your company, provided a photo of the preview of the item I received along with a photo I took of the picks I received and your company replaced them with a different background immediately, and even overnighted them so I could have them in time for the memorial service. The reaction to them was overwhelming. Saying everyone loved them is an understatement. They were perfect...and your customer service was beyond excellent. Thank you so much for helping to honor my brother.