I ordered this cute ornament for my Grandson. When it came I was a little disappointed, the printing on the back was not centered. I emailed them and they sent me a new one even though I did not ask for one. They did say that's the way I filled out the personalization but I thought it automatically centered the words. Anyway I was so happy with the replacement. And I am always amazed at the quality of the ornaments. This is ceramic so it is a little heavy but that's what makes Personalization Mall.com's products so nice. And anything I have ordered from them comes so fast. I always recommend the site to my family and friends.