The doormat looked just like in the picture, beautiful! My only complaint is the mat was rolled up in a four cornered s box and it looks like the mat might have a kink in the back of it do to the fact that the mat tried to conform to the box. A better choice might have been a tube box. Since I gave the mat as a gift I am not sure if the kink stayed or worked itself out once it had time to lay flat. As for promptness, I ordered the mat on a Tuesday and it arrived two days later...can't beat the service! Everything I have ever ordered from Personalzation Mall has been top quality, promptly delivered at a reasonable price.