Heart Of Love Personalized Ornament Customer Reviews

All the items were broke on delivery, no fault to pmall other than better packaging. I called for a replacement order and was asked to email a photo of the damaged items to the service rep’s direct pmall email. BTW, the service rep I spoke with didn’t seem to be interested in providing service. My email must have gone into a black hole. I never got a response, even after emailing the rep several times. I called asking for another rep who took care of my replacement same day.

I order a lot from Personalization Mall with no issues. But this year the ornaments were not as shown. The heart itself is small and you cannot read all the names. Very disappointed!! These are gifts and I will have to buy something else. I cannot give the ornament as a gift.

Although the quality is still acceptable, I'd have to say this is not the exceptional ornament I'm used to getting from pmall. I don't know if it was a fluke, but the colors and quality aren't the best.

We purchased this ornament as a gift for my husbands grandmother. When it arrived I almost cried. The whole red circle was off center and the white ceramic was showing. The back of the ornament had a black streak like a burn. It was too late to return the ornament because it was a Christmas gift.

I was so excited to give my mom this ornament with everyone's name on it! It seemed just perfect for our small family. I was disappointed when I received it asthe ornament is cheaply made and the personalized area was tiny and very difficult to read. We have ordered many things from Personalization Mall and this was my first real disappointment. I would not purchase this again.

I ordered this for our God Daughter and it looks so cheap in person I'm embarrased to give it as a gift!! So I contacted customer service and they wouldnt refund my money like I asked, and instead are sending me ANOTHER one. Now I have two crappy ornaments to NOT give. Wont buy again.