Product/Customer Service By
Shopper 
(jacksonville, FL) - May 20, 2013
When I received the bag, it was embroidered shut! So, I was a little disappointed, however my husband called customer service and said they were so very nice and helpful. They had another bag mailed out the next day and it was delivered 2 days after that, just in time for our party (it was a gift).
The bag itself is very nice and we love the embroidery.