Disappointed Longtime Customer The frame literally fell apart when the recipient opened the box - the hinges were loose and not sturdy enough to hold the picture inside, and a screw was missing from the table top stand. I was so embarrassed, especially since I have ordered and presented this frame as a gift to several people and they loved it. The personalization was fine, but the quality of the frame has changed, tremendously. No glossy finish and you can clearly see black waa painted over a blue frame. Very displeased!