Alphabet Name Personalized Frame Customer Reviews

The frame itself is awesome. I've bought one for each grandchild, over the years. However,this one didn't have any glass. I tried to do the chat thing but they just quit chatting with me.

I've ordered many of these over the years and although they're pricey, they've been very nice. The frames I ordered in early 2023 still came with glass. The frames I just purchased at the end of 2023 just had a thin piece of plastic instead of glass. I would expect glass for a frame at this price point. The frames are lovely, don't get me wrong. But I don't think the thin plastic sheet will stand the test of time like glass.

I love the frames and they are of good quality. However, I ordered 3 frames, 1 for each grandchild. On 1 frame the wood used was a darker wood and the engraving came out brighter and clearer. On the other two frames, the wood was lighter so the engraving did not turn out well on them. I complained about it but they said it was just the difference in the color of the wood and would not remake the lighter two. Not happy about this but what can I do. I suggested that if somebody orders more than 1 frame at a time, the manufacturer should ensure the same type of wood for that order. There really is a big difference and I wanted all the frames the same. :(

I have purchased these frames for years and have loved them. They have made changes to how dark the name is on the frame, and it is harder to distinguish the name on the wooden frame. It is not nearly as clear as the photo indicates!

I ordered 2 frames. One was perfect. The other is perfect on the front but the back of it does not fit. I had to try to force the clips in the wood or the back would not stay on.

A couple years ago, we received one of these frames at the birth of our first child. We loved it and got many compliments on it. When I got pregnant with Baby #2, I knew I'd want a matching frame for him. Unfortunately, it did not turn out as well. The letters are barely blackened in and don't stand out at all. When I contacted customer service, I was told that they couldn't guarantee consistency and they blamed it on the quality of wood. I am unimpressed with 1) the quality of the second frame and 2) the quality of the response from customer service. Maybe they should look for a better quality wood? I'll probably use a marker to color it in or something. Just very disappointing. Lesson learned - don't order wood products from this company.

I ordered 3 personalized frames altogether. I was happy with 2 of them but the one for "David" didn't really have the darkness in the letters like the others. But the quality of the frame itself is quite good.

Check your preview image carefully. The J in the name was cut off on the bottom and when I complained they said that sometimes the font does that and it showed that way on the image I approved.
Quick delivery and response to my complaint but I expected better quality control from a company that specializes in personalized gifts.