Mr. and Mrs. Collection Personalized Wedding Frame Customer Reviews

I purchased this frame 4 or 5 times prior to this one so I didn’t read the description. When it came I was so disappointed, they changed the frame to wood and the words are painted on. It used to have a shiny finish and look more elegant. This looks cheap.

I will start by saying that this has always been a go-to wedding/shower gift item for me. I have ordered it as part of a gift on 11 occasions throughout the year. The personalization looks great, and the black/white color is on trend and classic. However, the previous frame had a glossy finish, and the white frame was edged in black. This version is a flat paint, with no contrast edging; not nearly as classy. I am disappointed that Personalization Mall has lowered their standard. With that being said, the item arrived quickly and everything was correct. Not sure if I will reorder this product in the future.

Online, the frame appeared to have more of an engraved appearance.
Actually, it looks somewhat "plastic-y" with rather blaring flat lettering..
I would not order it again.

I have ordered this item several times for various friends of mine - and this last frame rec'd was just made different - it seemed a cheaper quality, bigger, and just not as polished looking as the many I have ordered in the past.

The names I had put on it weren't lined up at all I read several reviews with same problem.

I ordered this for a good friend's wedding...it is now in the garbage since I can't return it. I got the white frame with the black writing; the whole thing is smudged and looks dirty. There are black dots on it. I really liked it online. I was very disappointed.

I've ordered this item twice previously, but was disappointed in how it came out this time. The quality of the product depends on the names of the couple and how the letters in their name connect. The cursive letters did not connect between the "i" and "m" in Jim leaving the writing looking choppy. Customer service told me that this was simply the way the font looks. I will still give the gift because it's so unique, but will not order again unless the font changes and looks better for all letter combinations.

This was the second time I ordered the wedding pic frame. Loved the first one the second one some of the scripting of the letters were not attached together smoothly. It was a wedding gift and I just wish the lettering was done better As the one I purchased 2 years ago

I love the picture frame but this one was scuffed up on the top and bottom of the frame. I tried to rub it off, but it doesn't come off. This was a wedding present & I was a little embarrassed to give it like that. I had to though.
The last picture frame I ordered was great though - so I don't know what happened to this one.
Is there any way that I can get a replacement for the scuffed one?
Thank you,
Marie Svitak
svitini@charter.net

Along with money, one of the standard gifts I like to give for weddings and births are these personalized frames. I have ordered them on at least 6 or more different occasions and have always been extremely pleased. However, I was not very pleased with the most recent Mr. and Mrs. personalized frame I purchased on 10/19/09, because it appeared that some of the letters on the cursive script were not properly aligned. The cursive letters of their names in several places looked like they were not touching or not connected to one another.