Disappointed, not gonna lie...The first time I received this item for my sister Strawberri, it was broken due to no bubble wrap. The second time it was sent to me, after my husband called and specifically said bubble wrap next time please, it was broke again. I planned to place this order way before Christmas and thats what I did, but since the mugs keep breaking, I'm not gonna lie, I AM SO FRUSTRATED! Other than that complaint, I am very satisfied with the product - When it is in its whole form that is. Im sorry, but how hard is it to secure glass a little more?