Our Loving Hearts Personalized Frame Customer Reviews

Normally I am always pleased with my purchases, but this frame and another that I ordered previously were not as good as I expected. There wasn't much contrast on the wood, as shown there is a definite brown stained area and on the 2 frames I received, there wasn't much difference. I even received a replacement for the previous one and it wasn't much better. Need better quality control. Overall, I will still use Personalization mall because you do have very cool products.

The names on the frame are not centered. The top of one of the names is cut off. Be sure to look over your proof carefully! When I called customer support I was told the frame wouldn't be redone because it would turn out the same. I love the idea of this frame but am very disappointed with my outcome.

The printing looks nice & the delivery was prompt. The weight of the wood is much lighter than I anticipated.

I purchased this picture frame 5 years ago and it was great just as pictured. I ordered this frame again for the same recipient as I had had another child and it is so different, very light no contrast. I'm a little disappointed. I liked the darkness and the contrast so you could see the name better. In the picture you'll see the Fionna one is the new one.

The frame is nice but the wood throughout the frame did not match. So that was a little disappointing

The gift was well received by its recipient, but I was disappointed with the quality of the engraving and the frame. The coloring of the wood was different on different panels, potentially because of the engraving process. The engraving itself left the wood feeling rough in many places on the frame - that is to say the frame did not feel smooth to the touch. Like I said, my Mom enjoyed the gift, but I couldn't help thinking that the frame looked amateurish - not what I would expect from this seller.

I have ordered this exact same picture frame before and loved it, however this time the picture frame was all the same color. In the sample picture above, as well as the first frame I bought, the two corner pieces are darker than the rest of the frame to make the words stand out more, this time they were the same color, so the words just blend in with the rest of the frame. I was disappointed because this one was for his work, to go on his desk, now people wont even be able to see what it says unless they are an inch away from it.