Personalized clock for Best ManWe ordered this for a gift for the best man in our wedding. Little smaller than thought but still neat. There was a chipped corner on the back of the stone, but I contacted customer service and told them of the issue, emailed a couple pictures of the damage and they reviewed the images and got back to me within a matter of minutes that they were going to customize a new one and get it shipped out right away. Within a matter of days we had the new clock. Perfect.