Frosty Family Personalized Ornaments Customer Reviews

Names were not centered on the ornaments. May seem a small thing but its attention to details like that that are important.

The ornament itself is cute! But I'm disappointed in the personalization. The names are not consistently placed making it look cheap. Had the names been placed better this would be a 5 star review.

I've purchased many things from this company, unfortunately this product was not up to usual standard. The names were engraved but the ink was not showing. I had to take a fine point paint pen to write the names on the ornament.

Satisfactory

Negative - Every name on the Christmas balls was off-center, and the item was shipped to me without the black velvet bag.

Positive - As soon as I called about it, I was assured a new one would be created and shipped directly to the gift recipient in time for Christmas.

much smaller than expected, and the workmanship is poor. would not order again

When I recieved my ornament the lettering was very off center, but customer service was amazing and handled my problem in less than 5 minutes! I love PM and love their great products and customer service!

The snowman was really cute. When looking at the picture I thought the ornaments the snowman holds were going to be moveable but they are part of the ornament which was fine. The ornament comes packaged very nicely however one of the little red ornaments had the paint chipped off in a small spot. It wasn't a big deal especially if it was for me but slightly disappointing as it was a gift. I don't think the receiver will think anything of it but I was slightly disappointed about that. Order came fast and other than the chip was exactly as pictured at checkout.

I ordered 4 ornaments. One was perfect - VERY CUTE. The other 3 had black streaks across them - maybe put in bag before completely dry. Anyway, I did not check all of them until the last minute or I would have had them re-do them. BE SURE TO CHECK ITEMS WHEN THEY COME.

I ordered this ornament and it came back smudged and speckled with paint in the wrong places. I called and they sent me a new one free of charge. The second one came back in slightly better condition. Still speckled, less smudging. I will never be ordering another ornament from here again. I ordered this as a gift, I'm not sure if its nice enough to really give out.

This is the only item out of several I've purchased that I would not buy again. The painting was sloppy & some of the personalization was faded.

Looks much better in the picture than in person. Smaller than I expected. A bit disappointed.

Thought this would be a great gift to give to some of the families we know but the workmanship of the items received was subpar...the name were off center and not stamped properly into place. We were very disappointed with the overall outcome after having purchased several items in the past from this site we will not be purchasing again!

This is a cute idea and looked great in the online preview, but the personalization on the ornament I received was all vertically off-center. I notified customer service and they immediately issued a replacement (which should arrive any day now). Although I was not pleased with how the first ornament turned out, I was very pleasantly surprised by the level of customer service I received. I hope to be able to update this review once the replacement ornament arrives.

Looks like a young child painted this one. I would return if there was more time. I don't know if mine was defective or this is simply the quality of this ornament. Other/different ornaments that I ordered at the same time were much nicer.