Our Monogram Engraved Ice Bucket & Chiller Customer Reviews

The item & engraving is beautiful. Unfortunately, it had a very noticeable bubble in it and after contacting customer service and emailing them a picture, they said "bubbles and flaws inherent to this type of glass product cannot be avoided". They did give me an additional 15% discount but would not give me a replacement item "due to the material used, there would be no way to ensure that a replacement would not turn out the same way, or with more flaws"