(Jefferson, GA) - December 21, 2011
This pencil case is so cute! The quality is better than I expected. However, the stitching was messed up on the name. I called customer service, and they asked me to provide a photo. I emailed the photo, and received a confirmation that they were sending a replacement that same day. I didn't have to waste time by sending it back. I received the new pencil case within a few days and the name looks great. I am very happy with the way customer service handled the issue. I will definitely order from here again.