(Virginia Beach, VA) - June 22, 2011
After the fiasco with the first one having a noticeable ding on the inside, and the engraving being poorly done, they quickly fixed the issue without me having to do a thing put provide pictures. The support team immediately responded with an email, and once I sent the pictures in, they got me a new one (much better) within 5 days. That's some pretty good customer service there. The product itself, is pretty. The box it comes in feels great, but the pen can feel a little light and lacking. I was expecting the pen to have some heft like some other major pens, but it felt way different to me... All in all, its pretty good.
*** I don't include photos of the product because the name used on it is not my own.