I ordered from another company which didn't tell me until I called 5 days later that the items were out of stock. I was very upset cancelled my order & re-ordered on personaliztion.com. I spoke with customer service who assured me if I got the order in that night(it was wed.@ 6pm) & used the overnight shipping I would have it by Friday for my mother-in-laws 80th bday on Sat. She was correct & the items I ordered were excellent!!! They were a big hit & I now tell everyone about the sight!!!