Loved this key plaque! It was a bit smaller than I envisioned, but that's my fault....I have trouble with actual dimensions just from a picture. Quality is great, and the service was wonderful. Because I had it personalized, I expected a delay, but it shipped in about the same time as I would expect a non-personalized item to ship. I'm very pleased with this product and as a first time user to Personalization Mall, I was impressed enough that your site has now been permanently bookmarked!