(miami, FL) - July 25, 2011
Yesterday we received the package with our order, and i must say that i was VERY dissapointed with the item i purchased from you.
To begin with, the so called "sterling silver" heart described in your online catalogue, was not silver at all! The photograph you have online is NOTHING like the dark, opaque metal piece i found in the box. Compared to the chain, the difference is incredible. It looks CHEAP, badly finished and dirty. The front part has the borders all damaged (the kind you see with early rust or time passed) and the back side was totally dark. NOT SILVER LIKE AT ALL.
This present was purchased with time for a very very special and important ocasion. This has now become a headache for me and a burden im not supposed to have, coming from such a respected supplier.
Here i include the pictures i just took with my mobile phone so that you can see for yourselves what i got and what has caused me such great discomfort.
I will be sending you the item in its box just as i received it, and will expect a full purchase refund for all this trouble.
I understand that your policies say that you cannot recieve an already personalized item, but i quote you "...except when there is a quality concern as mentioned above." And this is a HUGE quality concern.