I ordered numerous mugs for all the birthdays coming up. Although the grey one had black initials that covered up the name, customer service was there to help, and was outstanding. The PINK one had the lightest initials, which I preferred the most, but they all turned out great. I can't wait to give them to all my sisters, even those who may not drink 'coffee', I'm sure they will enjoy them for hot chocolate. I also chose to write my own saying, which turned out beautifully. This is a great gift for any occasion!