At Christmas I purchased a bracelet for my daughter and the personalization was not done well at all. The letters and numbers were not cenetered and the charm that the engraving was done on seemed cheap. I sent in pictures and was sent a new bracelet in a very timely manner and the engraving eas much better. I was pleased with the customer service and speed at which the bracelet was replaced. I still think that the charm was cheap and could have been of better quality. Since your specialty seems to be "personlizing" items, I would expect that the thing that you are engraving would be of nice quality.
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