When another company let me down (ordered 39 cups over a month in advance!), personalization mall fixed a HUGE problem by filling an order for 39 of these beautiful personalized cups, and delivered within 3 days of placing such a large order. I called and an angel named Julie placed the order for me, patiently spelling and kindly listening to over 39 little girls' names... she and personalization mall seriously saved Christmas. Tried and true. Thank you!!!