I ordered 7 Personalized Travel Mugs for Christmas Gifts to give to my 6 daughters and Sister (Best Friend). They came immediately and are beautiful. I was missing 5 small plugs, however I emailed the company and I immediately was contacted and the missing pieces were sent ASAP. I also received a personal email and letter from this company. I not only received an excellent product, I also received service that I rarely see in the Retail World. I will certainly order again and tell others of this fabulous company. Thanks for giving me a pleasurable shopping experience!