When I got the frame, it had stress fractures out of each corner to the opening of where the picture would go. It could have even happened in the mail. I was one week away from the wedding. I called customer service and they immediately sent out a replacement frame and I got it within a few days. They made sure I had it in time for the wedding. I took pictures of the item and sent it through e-mail and they did not want me to return the old frame for evidence. They had great customer service and the new frame came in perfect condition. It is a beautiful frame.
I wanted to get a perfect gift for an upcoming bridal shower and when I spotted this frame and thought it was perfect!! It came super quickly and when I opened it it was just what was pictured! This is such a great gift and I can't wait to give it to the bride!