Error resolved quickly
(west grove, PA) - October 23, 2012
I ordered a monogrammed coaster set for a wedding shower present, and because I am a procrastinator, paid extra to have it shipped within 2 days. However, when I opened the package, the faces of two strangers stared at me, instead of the name 'Johnson'.
I called customer service and spoke to an apologetic and helpful rep. She fast-tracked the correct coasters to me, so they arrived in time for the party. They were quite a hit.
And I got to keep the four extra coasters with the unknown faces! Not sure what I'm going to do with them, but thanks.