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Picture daker than orginal By Shopper (Waynesville, OH) - May 18, 2015 The picture sent in had some deep blue color, that ended up as black on the mug. This ruined the look were were looking for. Instead of beautiful lake water scene, Everything was black. Other than that, the product was as advertised & Delivered on time.
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Cute mug Liked the ability to personalize this mug...the print is a little small so using just a word or two is best to take advantage of the size. Would prefer if wording was vertical rather than horizontal. But nice to be able to include a photo on the back!
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Unexpectedly large word When I ordered the mug, I didn't know that the word that entered in the "design" would circle around the mug - I thought that it's either just on one side or there will be 2 words on both sides. So it turned out that the entire word cannot be seen from just one angle and that it just seems to be so LARGE!
There must be warning of some sort that I didn't pay attention to. To save shipping cost, I ordered 10. I really should have ordered just one and see the resulte before I order the other ones.
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Nice product Came on time as promised. They put the writing on a weird spot on the mug. If I saw this at a store I would not have purchased it. Looks weird.
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it was ok Either I didn't use high quality pictures or the quality just wasn't that good. And usually when something tells you that it is outside of the printing area....it doesn't get printed. Unfortunately I left it because I didn't want there to be a gap and it printed outside the printing area.. looking bad.
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They don't tell you.... It's hard to get the pictures just right to make sure they are in the printed area. Two of my pictures I put on the mug were not touching and so a letter from their program showed up on print. So when you are designing make sure all of their words that they have on designing board, that those actually get covered because they will show up. Other than that the mug great, pictures look great. We made this mug for my brother in law who is stationed overseas... So it's getting shipped to him
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Mug By Shopper (Forked River, NJ) - July 19, 2013 I rated the mug a 3 only because I could not see the design actually around the mug before ordering, (like ornaments that you can see ahead of time). If I could have seen how the design would look on the mug, I would have made it a little shorter and a little narrower so it would have looked much, much better.
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Hard to design We had to reorder this, the design tool doesn't show the actual design on the mug after you design, in the end we got a credit and ordered another item.
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Mother's Day Mug By Shopper (Findlay, OH) - May 9, 2016 It was easy to design my own mug but: there were not enough border and decorations choices and the color of the pictures were not the same as it appeared on my computer. I have not had this problem in the past when I used Personalization Mall. The mug did arrive quickly and it was a good value.
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Design wasn't what I expected... By Shopper (Watertown, MA) - April 7, 2018 The design tool is difficult to understand, which resulted in a product that wasn't what I wanted.
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Custom mugs The mug itself was nice but the picture on it was SOOO BLURRY. Awful quality .
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Not very good quality control By Shopper (Westminster, CO) - December 11, 2017 I fully understand this was also my issue. This was my first time using Personalization Mall. I took off the lettering and added pictures to a mug. I'm not sure how, but I may have used a back button and the large "Add Text Here" letters are on the outside and between the pictures. It would have been nice if the person packaging the mug for shipping had noticed it as it did not show that way in the preview. The pictures were fine, but now it has to be a gag gift.
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Broken Item Received mug but it was completely broken into pieces due to no protection of it. The mug was in a box that was too big and didn't have protection inside, and the outside only had paper to "protect" it. Would've been a great item if it had gotten here safely. Got an immediate refund but no apology and problem was not addressed. 2 stars only because I easily got the refund and because the mug would've been good quality
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Not as Pleased as Usual By Shopper (Vernon, CT) - December 29, 2016 The 2 pictures came out wider that what it looked liked on screen. You need to simplify your Personalization Program! If you want to go back and edit at check out you have to start from the beginning!
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Not what I expected By Shopper (Auburn, WA) - December 12, 2016 I put a quote on my mugs to use as Bridesmaids gifts. The text came out readable, but it looked blurry and cheap. I wouldn't recommend nor use again
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tilly Tilly was suppose to be on it. It came out with a Big T on the left of the picture and a Big Y on the right side. It was suppose to be Tilly.
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created my own coffee mug By Shopper (Buford, GA) - June 12, 2015 I was not impressed due to my mistake of misspelling. I wish they had what is know as auto correct on personalization mugs. Especially since you have it here in this box! I had to purchase another mug and the lady I spoke with was unhelpful when I tried to return the mug. She said it was already on sale. Would I purchase another one from you. Probably NOT.
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Thought that counts ... delivery not so much By Shopper (Bethesda, MD) - January 5, 2015 Purchased this personalized mug for my fiance and while the thought was there, the final delivery was not what was expected. The image turned out significantly darker than the original picture and it appeared like there was no quality control before shipping the product. It is now sitting on the back of a shelf ...
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Just ok By Shopper (Needham, MA) - February 9, 2014 The options for spacing text were pretty limited and the print quality was not good at all.
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Coffee Cup I have ordered before for this company with nice results, but this time I did not like the placement of the picture on the cup. It showed that it should facing you, but ended up on the end where you couldn't see it.
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Nice but disappointing When I cropped the image on the website, it added a black border rectangle around the logo at the edges of where it was cropped in. Not sure why, and it doesn’t look great.
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Poor image quality I am very disappointed with the outcome of this purchase. The images I selected to use came out very blurry. I uploaded a quality picture, but the product I received made it look cheap. I bought these as Christmas gifts and I won't be able to use them they look so terrible. I would not recommend this product.
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not thrilled By Shopper (Whippany, NJ) - November 25, 2017 WE had ordered a mug with our dogs picture on it from another company and it was perfect. I accidentally dropped it and it broke. I couldn't find the company that I ordered it from so I tried "Personization" to create a mug with our dogs picture on it. I was very disappointed in the product. The picture was tinted an orangey yellow color... We paid more for the Personalization cup than we did with the other company and it just isn't as nice.
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Picture Grainy and looks horrible I found it hard to place the picture on the cup from a computer vs giving the company the pictures to place on there themselves. One picture came out way too wide even though it showed appropriate on the computer when placing the order. Pictures were very blurry
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Be Careful What You Order I ordered a Design Your Own Photo Mug, which I've ordered from other companies before, and didn't realize until I got the mug that it's showing a left-handed mug to design. So the photo that I wanted to face the drinker (which I would consider the front), was actually on the backside of the mug. With the 2 photos I picked, the mug made no sense. They should have in bold letters that what they consider the front means it faces away from the drinker. $30.00 mug wasted. ??
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Photo coffee mug Came in relatively quick. Wasn't very impressed with the quality of the photo on the mug.
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REALLY personalized mug I used a friend's picture with the word 'MINE!!!' beneath the picture. The result was one large picture and word, stretched around the mug. I had wanted the pic/word smaller and duplicated on the front and back of the mug. I found the formatting process to be confusing, didn't do it correctly, and ended up with the one large image/word. It IS impressive, and I'll use it as the intended gift, but designing a mug with an image and lettering is not simple. There was NO image of the mug as I designed it when I ordered the mug, so I had to guess what it would look it. Some improvement is needed there.
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Not as good as the first one. I ordered the first mug in 2014. It was a memorial mug to give my husband, in memory of his cat. It had a black handle and black rim around the top. Excellent quality mug, and the printing was perfect. Looked like new even after daily use. I would probably never have needed to buy another one if I had not dropped that one and broke the handle off. So I came back last year to buy a duplicate. They no longer had the identical mug, so I bought one with black handle and black interior. Big mistake! This mug is nothing like the first one. I suppose they went with a different supplier to cut costs. The finish feels rough in spots, the printing is a little less vibrant, and it got chipped promptly. My husband doesn't like it because when he pours his black coffee, he can't see when the cup is full! So now I'm debating whether to buy a solid white one, which doesn't thrill me, or to look elsewhere. Very sad, they should have stuck with the great mugs they had. I'd call this a solid 3-star product. It does the job, but isn't spectacular.
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nice mug By Shopper (King of Prussia, PA) - May 19, 2014 Ordered for coach gift. Looks great! Very reasonable pricing!
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Almost perfect By Shopper (Canada) - May 6, 2014 The picture was crooked and quite noticeable on the top but other than that, it turned out great.
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Personalized Mugs By Shopper (Morgan Hill, CA) - April 11, 2014 The mugs are much sturdier and much more solid than we expected. We ordered over 30 mugs for a work function. They came out nicely.
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Printing color a little off, but a nice mug nonetheless By Shopper (FERNLEY, NV) - March 11, 2014 I had designed my image to be the exact specifications for the area being printed, and all in all the mugs came out very well. However, the colors were a little less than true to the original design - the chestnut browns and jet blacks looked so similar it was hard to tell the colors apart. Although the color was not spot-on, the mug was a big hit with the recipient, and they did not know the difference anyway.
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Great product with only one minor complaint The result was great, but my only complaint was that the pictures on the webpage indicated that the picture that I had placed onto the mug would be on the side of the mug, not in the center directly opposite the handle - not a huge deal, but still not quite what I had expected.
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Amazed by the quality I personalized a mug for my fiance for Christmas and not only was I surprised by how fast I received it but also by how good the quality of the picture was on the mug.I will definitely be purchasing more products in the future.
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Amazed by the quality I personalized a mug for my fiance for Christmas and not only was I surprised by how fast I received it but also by how good the quality of the picture was on the mug.I will definitely be purchasing more products in the future.
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Seems like a nicely made cup By Shopper (Appleton, WI) - December 28, 2013 I think you did a good job putting the cups together. The pictures and words ended up exactly where I wanted them.
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Excellent Boss's Gift Each year, I collect money from our employees to buy a gift for our two bosses, and I usually purchase gift cards. This year I decided to get this mug personalized for them, and they loved it. Next year, my boss would like me to purchase one for each employee. The quality of our logo and the group picture came out perfectly. The only thing I would change is the color of the mug... there was no choice but to go with white.
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Nice but off center I ordered this mug with a large monogram-style initial on one side and a person's name on the other. Due to the low-tech preview available, I thought they were centered with respect to the handle, but they were not (slightly closer to the handle on one side with more white space on the other side). Otherwise, I was happy with the quality of the printing and the price, and I would order again, being more careful with the design. If the writing had been centered, I would have given 5 stars.
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Good product Thi product turned out well. I made the mistake of not making the font a large as I wanted. Still it is very nice.
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Great gift By Shopper (Norwalk, WI) - December 10, 2013 The mug with the picture is a perfect gift from the cat to her Papa.
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