Excellent customer service and resolution I am very satisfied and very happy with my latest purchase. I ordered and purchased another Engraved Rosewood Monogrammed Pen Set. This is about the 7th or 8th one I have purchased for friends and family graduates during the past few years. The most recent one was delivered and definitely didn't meet the usual perfect product that I was used to receiving from PersonalizationMall. After I notified the company and as they requested, sent a picture with the flaw, I received an immediate response, the new set was shipped to me at once and it is just beautiful, as all the previous others have been. My reason for writing this is that I am so pleased at how the company handled this unusually rare incident. They are, in my estimation, a first class company. I will continue to order from them and look forward to it. Thanks to them, another graduate, our Grandson, is going to receive a keepsake which he will be able to enjoy for years.