Ordered this for a 2014 birth, ornament came with a 2013 ribbon. I contacted customer service and only requested a ribbon with 2014 on it, I said I would swap the ribbon myself. I received a whole new ornament with correct ribbon in a matter of a couple days at no charge. They did a great job. I wouldn't hesitate to order from this company again.
I was pleased when my ornament arrived on time and nicely wrapped in its own box. It shines brilliantly and was without any fingerprints. Nice quality of ribbon as well. The ornament was just slightly smaller than I had hoped for. Worth noting is that the letters on the engraving are a little difficult to see. Perhaps making the letters darker might be an improvement. Overall very pleased with the quality, gift wrap and timely manner it was delivered. I am not familiar with Reed and Barton but I hope any future tarnishes can be easily polished. I was so happy to give this sentimental gift to a dear friend at a baby shower.
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