EVERYTHING I have ever ordered from this company has been "First Class" all the way. The frame is perfect and I know my daughter will love it. I also ordered labels for candy bars and they are very, very nice too. The picture on the labels are so clear. If you order from this company you will NOT be dissappointed I know I have never been. This is my first company I should say only company I come to when I want something personalized. When I give one of these frames as a gift people always say I love it, it's so different and where did you get it. So future customers do not be afraid to order from them they will not dissappoint you. I have been pleased with every order.