Returning customer with disappointing experience
I have ordered this item multiple times in the past and have never noticed any problems, until this last order. I have two weddings coming up and ordered one for each couple.
I noticed in the script of the names, (in names that have the letters "M" or "N"), that the letters connecting to an M or an N don't connect to the other letters so they appear "off". I called and the customer service agent said that this is how the font/script is and therefore the letters do not connect. She said this is how it appears in the "Preview" as well (she is correct) but I ordered quickly and did look at the Preview but did not catch this "defect" until the actual items were delivered.
I really think this makes it look bad but sending it back would only mean I'd be out my $52 so I will give these frames this time and re-think about giving this item again (particularly if the names have any "N"s or "M"s in their spelling.
Overall, I get lots of compliments on such a unique gift but again, the type/letters being off this time, makes it look off quality. Delivery was super quick. I ordered on a Tuesday and had the order on my doorstep on that Thursday.