Great Customer ServiceBy
Shopper 
(Sterling Heights, MI) - December 15, 2012
I ordered this frame with a personalized poem. When the package came and I opened the box, the glass frame was shattered in the bottom corner. I immediately called customer service and explained the situation. I got a hold of someone immediately and they sent out a new frame (with my personalized poem) ASAP. The new frame arrived in perfect shape and I can't wait to give it to my wife (from our 10 month old son) for Christmas.