I purchased the Sweet Affections Personalized Puzzle for my granddaughter for Valentine's Day on January 17th. I was a little concerned, when I ordered, that it might take a long while for the personalization to be completed and the shipping time. I was astonished when the puzzle arrived within three days of placing my order!!! This was a personalized puzzle, mind you! The puzzle itself is adorable and just as described. It comes in a sweet little black bag, as well. I was more than 100% satisfied, and I would not hesitate to order anything else from this company. My granddaughter will be delighted. Ah, sweet service for a change! Bravo!