Heart KeepsakeI was satisfied with the product, but the writing was very small. It was also hard to understand the cursive writing on the glass, since the writing was too small. I would have also liked it much better if we were able to write in "poem" form. In other words, I wrote a poem on this item, but it did not put the lines the way I wanted it. It just automatically moves to the next line when it reaches a certain number of characters in the previous line. I wanted the first line to only contain one short sentence, and instead, it contains 1 and a half sentences. So, it does not read like a normal poem, it reads like a paragraph that rhymes. All in all, the product was a good gift. If you are looking to write a letter to someone, I would recommend this product. However, if you are looking to write a poem, I would not recommend this product.