great personalized gift and world class customer service
I was so excited to order a personalized mug for my friend for Christmas. You can imagine how heart-broken I was when I opened my package, days later, to find the handle had been broken off. No doubt, the fault of the shipper, because the box was on my cement stoop instead of on a table, shelf or chair, which were readily available. I called customer service and asked if there was anything that could be done. The friendly representative told me to email a picture of the broken cup and she'd have another one sent out!
I will certainly use this company again for anything I need like this!