Not too bad!
The travel mug itself was what I expected, although I felt the personalization needed to be a little darker and a little clearer. In the picture (gray-which is the color I got) the writing appears to be black. Mine was actually a somewhat dark gray, which kind of blends in with the color of the mug. The writing itself wasn't as crisp & clear as I expected, although had the writing been black I think it would be a little clearer. Overall, I was pleased with the mug.