The engraving quality is perfect! The weighty beveled glass base (made in China) was without production flaws, a true surprise(unlike some reviews I read). The plastic gold clock insert (made in USA) had minor flaws if studied extremely well. I called Customer Service and they shipped out a replacement clock insert within 4 days of inquiry. They did not require me to package and return original clock insert which was a nice convience. The replacement came in fine order without flaws. It is easy to pop in the glass base. I'm exceptionally pleased with the service,and very much with the product. However, when the website said, "Made in USA", it was the primary reason for my selection, so I was somewhat disappointed that only the clock insert was USA made. Overall, the entire clock quality is no better or no worse than a shelf product in a retail store.Partly made in USA is a bonus to me.The service is excellent, expediant and the price of the product very reasonable comparative to retail.
Thank you PersonalizationMall.Com.