Happy, yet disappointed
(Canada) - January 11, 2014
I ordered this for Christmas give-aways to friends for holiday 2013. I placed my order just in time before Christmas, knowing how hectic it could be at the post office during the Holidays. It arrived on time, which is very good. The product was of good quality and my personalization was spot on. But lo and behold, one of the 5 mouse pads I ordered was not for me. It was for someone else. I perfectly understood this. It probably got mixed up with a lot of orders coming in. But where it went totally wrong was when I called customer service and I told her what happened, she is the one sounding annoyed. I asked if she can have my missing item sent right away, she said, "sorry we do not expedite international shipping." Hello - it was your mistake, why can't you consider expediting this one little item.This conservation with your CS happened on Dec 16, 2013. Until now I haven't seen the shadow of that one mouse pad and today is Jan 11, 2014. I emailed for a refund and no one answered my email.