Great Customer Service
(Combined Locks, WI) - March 31, 2012
I had purchased this frame for a Valentine's Day present and when I received it, the glass was cracked from shipping. I contacted the company and they were happy to send me a new one, free of charge. I received the second frame, and the printing on the frame was already partially rubbed off when I took it out of the box. I'm assuming this due to a malfunction during the production process. I sent a picture of the lettering to the company, who then sent it to the Quality Assurance Team, and once again, they replaced the frame. The third frame I received was beautiful and I absolutely love the quality. To see the lettering more easily, it is best to use a picture with a darker background. Great product overall and the company has great customer service!