I order from Personalization Mall all the time and I'm usually extremely satisfied with everything. Everyone always "oo's and ahh's" over the creative gifts I give. I received my package for the Name Canvas at work and was shocked to see that it actually fit in my mail slot..that's how small it was. This is partially my fault for not reading the dimensions, but everything I've bought in the past looked true to size. Based on the picture, I thought this would be much bigger, but instead it looked like an oversized coaster. I actually had to make an additional shopping trip to buy more stuff for the baby shower I was going to because I was so embarassed by the canvas.