Outstanding Customer Service
I really like the personalized pillowcases. I purchased these for my brother and his wife for Christmas. I have a difficult time knowing what to get my brother for various occasions, but this personalized gift was perfect. The pillowcases are very soft and the imprinting looks really nice. It is not embroidered, but it does not look cheap at all either. I like the neutral colors too because they go with just about anything.
I read in another review that the person got the names on the wrong side of the pillowcases since it asks for a female name and a male name when personalizing. I made sure I got my brother's name and his wife's name on the correct side of the pillowcase according to where they sleep. I put my brother's name in the female box and vice versa for his wife since he sleeps on the left side of the bed. This worked fine.
I also loved how quickly the pillowcases were shipped. I received them only a few days after I ordered them (and I always use standard shipping). I actually had a problem with the first set of pillowcases I received and contacted the company. They handled the situation in remarkable fashion. They told me via email that they would gladly send me a new set; only a few hours later I received another email saying the new pillowcases had already been shipped! I complimented them on their service and they emailed me back with a personal thank you from a manager of the company.
I have ordered from PersonalizationMall.com in the past and will definitely do so again in the future. It is nice to know that the company stands behind its products and is willing to work with its customers to make sure they are completely satisfied. It is always kind of daunting dealing with a company that you cannot go to personally or call and talk to someone on the phone, but I trust this company wholeheartedly. Thanks PersonalizationMall.com!