(Johnson Creek, WI) - November 23, 2011
I have previously orded the Monogram Slate Plaque in the Dark Blue color and was so happy with it that I ordered multiple of it again as gifts for clients. Unfortunately the items I received were a big dissappointment; they were not dark blue, but sky blue and looked tacky vs elegant.
I contacted the customer service department expressing my displeasure with the product and received excellent care. My concerns were passed along to the production department and new plaques were sent out within 48 hours. Unfortunately, the replacement items were no better than the originals.
Working under time constraints, it was necessary to purchase other items to give to my clients, more time and money spent.
To summarize, I will purchase items from Personalization Mall however it will definately not be the Dark Blue Elegant Monogramed Slate Plaque.