Had I known the personalization would turn out so small, I would have used the actual names of the four ladies, rather than our silly nicknames. We are having a small reunion next week. The mugs were to commemorate our first visit with all four of us together at the same time.
IMHO, you should not allow so many letters per name, if they are not going to show up well. I feel the heart should expand to fit the names, if you are going to allow long names.
I hope my friends are not as disappointed as I am. I'm usually very, very happy with my personalized orders. :(