For several years in a row we have ordered picture ornaments via Personalization Mall without a problem. Unfortunately this year we had one issue after another. Specific to this ornament the color quality for the photo was extremely poor. The advertisement shows a black and white photo, however we opted to do color. The photo we used had medium to dark skin tone people within it and they turned out grayish-greenish. It was almost as if PM's toner was running low - when we complained they quickly shipped another one, however we had the same result. The photo we used was a professional portrait so it was not an issue on our end. Additionally, the cropping of the photo was off. The product preview showed everything fitting nicely, however when it arrived subjects were cutoff. I would not recommend this product.