(West Sacramento, CA) - December 24, 2012
The tag arrived on time and looked great but it was missing the nickel ring. I called customer service and they told me the ring was supposed to be attached to the tag so they re-ordered the item immediately. I was very satisfied with customer service although I had to wait another week for it to get here. Got the new tag in the mail today with the nickel ring, but the ring was NOT attached to the tag. It has an open mouth and was taped onto the plastic bag that holds the tag. It seems like I can attach it myself with some pliers but I double that it would be very secure. No one else has mentioned this in their reviews so I'm not sure if that's what everyone else had to do. I'm tired of having to call customer service AGAIN over a pet tag!